Privacy Policy

Leighton House and Sambourne House Privacy Policy

Privacy Policy

Leighton House and Sambourne House are committed to protecting your privacy and being transparent about how we use your data. We will only use the information that we collect about you lawfully. This page, together with our website's terms and conditions, tells you about how we collect, use and store your personal information.

Any personal information that you provide will be handled by Leighton House and Sambourne House in line with the Data Protection Act 2018.

We collect general statistical information about website visitors for general reporting. Your information will not be used for any other purpose and will not be disclosed to any other parties or transferred to a country or territory outside the European Economic Area.

We will take reasonable and appropriate measures to ensure that your personal information is protected from unauthorised access or modification, unlawful destruction and improper use. However, the Internet is an open system and we cannot guarantee that the personal information you have submitted will not be intercepted by others and decrypted. See Limitations of Liability.

1. Who we are? Leighton House and Sambourne House are two artist houses operated by the Royal Borough of Kensington and Chelsea. Leighton House, 12 Holland Park Road, London W14 8LZ. Sambourne House, 18 Stafford Terrace, London W8 7BH. The Friends of Leighton House is a registered charity (Registered charity number 1153591) that supports the work and development of the Museums.

2. How do we collect information? Leighton House and Sambourne House, together with The Friends of Leighton House charity, may collect and store personal information about you when you get in contact with us e.g. by post, email or over the phone. For example, when you purchase a membership, make a donation, contact us with an enquiry or to request information, register for an event or activities, use our website or social media channels, or apply for a job or volunteering opportunity. If you use our services or make an enquiry about using them we will collect personal information usually face to face or over the phone and we may also receive information about you from third parties for a specific purpose– but only if you’ve given them permission to share your information. We also collect anonymised statistical information via Google Analytics, and the analytical tools of our third-party platforms and social media accounts.

3. Why do we collect information? We need to collect personal details so we can respond appropriately to your contact with us. For example, to make sure we can process your ticket purchase, thank you for your support or send you the information you have requested. The Friends of Leighton House charity may need to collect personal details to process donations correctly and claim Gift Aid. We collect statistical information on our website, social media and emails to see how they are being used in order to improve our communications.

4. What information do we collect? When you get in touch with us we may ask you for personal information. This can consist of but is not limited to: your name, email address, postal address, telephone or mobile number and in very exceptional cases your bank details to process refunds. The Friends of Leighton House may ask whether or not you are a taxpayer so that they can claim Gift Aid. Third-parties (GoCardless, Stripe, Justgiving) may ask for additional information to correctly process payments and donations. Please visit their privacy policies to learn more about their own data collection.

We may collect information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use our website without giving us any personal information and we won't know who you are.

If you visit our website without leaving your details we may however still record anonymised information about: · the areas of the website you visit · the amount of time you spend on the site · whether you are new to the site, or have visited it before · how you came to our website – for example, through an email link or a search engine · the type of computer, browser, network location and internet connection you use. ·

Some of our online events (i.e. talks, lectures, study days, workshops) may be recorded and published on the museum's online channels, including YouTube. We may also make those recordings available to purchase via the museum's online trading platforms.

We may also use publicly available information to identify people who express an interest in giving major gifts to organisations or who may be interested in a high-profile public association with Leighton House and Sambourne House. This information may include newspaper or other media coverage, open postings on social media sites such as LinkedIn, and data from Companies' House.

5. How we use your information? Leighton House and Sambourne House, together with The Friends of Leighton House charity will only use your information lawfully and personal details will only be used to provide you with information you would reasonably expect or have agreed to.

We will use your information to ensure that we can fulfil any requests you make for information or services, for example to process and thank you for your donation or to keep you updated with the information you requested about our activities.

We will also use your information for internal record keeping and to contact you about any content you provide. Where you have given consent - for example through online or paper forms or face to face though engagement with our Development Officer or the Trustees of The Friends - we will use your information for marketing purposes.

From time to time we use your information for profiling, targeting and research purposes so that our communications to you are as appropriate and cost effective as possible.

6. Is my information shared with anyone? We will not sell or share your personal information with other organisations who can contact you except where we are required to by law.

We may allow our staff, consultants, specific suppliers, professional agents and/or external providers working on our behalf to access and use your information for the purposes for which you have provided to us (e.g. to deliver communication, to analyse data and to process payments). We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly. The third parties have no right to use or store your data for any other purpose than that specified by us.

Some of our online events (i.e. talks, lectures, study days, workshops) may be recorded and published on the museums online channels including YouTube. We may also make those recordings available to purchase via the museums’ online trading platforms.

7. How do we keep your information safe? This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

On our website donations, payments for memberships and events booking pages are made via our accounts with Digitickets and the online payment processing software Stripe. Appropriate security measures (including SSL technology) are put in place by Digitickets to prevent information collected via their forms from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Visit their own Privacy Policy to learn more about how they keep your data safe. Where you set or change your data preferences on Digitickets, we will aim to comply with your request within one month.

8. Do we store your donation or payment details? We do not keep the card payment details of any transactions on our website or if you make a payment with a credit or debit card via phone. We process these payments via our Stripe account and do not keep a record of your card details used to make the payment.

Donations to the Friends made via Digitickets are processed in the same way. The Friends do keep a record of how much you donated, the date it was donated, you name and contact details so they can send a receipt if needed and make sure they have your correct donation amount, in case you have an enquiry about your donations at a later date and to claim Gift Aid if you have provided them with a Gift Aid declaration or ticked the relevant box on checkout.

9. How can you update, correct, or delete your personal information? The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. We may also use publicly available sources to keep your records up to date (e.g. checking against deceased records). You may also ask us to correct or remove information you think is inaccurate. If you wish to change how we communicate with you, including opting out of future marketing/fundraising communications, request that we stop processing data about you for certain purposes (e.g. profiling) or update the information we hold, then please contact us at museums@rbkc.gov.uk. If you are unhappy with the way in which we have handled your personal data, please contact us using those same details.

10. How long will Leighton House and Sambourne House keep my personal information? We will check with you every 3 years on the accuracy of the information we hold on you and your preferences.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example, The Friends and relevant Development staff will keep a record of donations for at least seven years. The Friends of Leighton House charity may keep legacy-related data you provide to them indefinitely, to carry out legacy administration and communicate effectively with the families of people leaving legacies. This also enables them to identify and analyse the source of legacy income they receive.

If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Changes to our privacy statement

If our privacy commitment changes, the changes will be posted on the website, so that you will always know what information is gathered, how it is used and whether it will be disclosed to anyone.

By submitting your personal information, you consent to the use of your information as set out in this statement.

If you would like to opt-out of Google Analytics across all websites there is a free tool you can add to your internet browser which allows you to do this.

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

Use of IP addresses and cookies

Cookies enhance your experience using our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

We use cookies to audit the use of our website and help us to customise the website for your visit. We do not store or transmit any personally identifiable data on these cookies. You can change your cookie setting at any time in the security settings in the browser you use to access the internet. Please note however, that rejecting all cookies may impact your enjoyment or use of this website.

We collect IP addresses* only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

* An IP address is a unique string of numbers that identifies each computer

Our cookies do not identify you personally, nor do we store or use them to transmit any personal data: view what cookies we use here: cookies used on www.rbkc.gov.uk

More importantly, you can manage and delete cookies easily in your browser settings - to learn more about cookies and how to delete or block them, visit AboutCookies.org.

Contacting us

If you have any questions about this privacy statement or data protection issues generally, you can contact DPO@rbkc.gov.uk.

If you have any comments or questions about the accuracy of information on this site please contact the webmaster@rbkc.gov.uk.

Terms and conditions

By using or accessing any part of this website you agree to be bound by the following terms and conditions. For more information see Terms of use.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026